Privacy & Personal Data Protection Policy

In full compliance with Colombian Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013 (Habeas Data Framework).

1. Data Controller

The entity responsible for personal data processing is Ikhoffee, operating from our coffee farm in Jardín, Antioquia, Colombia. Contact email: ventas@ikhoffee.com | WhatsApp support: +(57) 314 8871802.

2. Information We Collect

Through our online platform, we only collect data strictly necessary to fulfill your purchasing experience:

• First and last name.
• Tax ID, citizenship ID, or passport number (for customs and billing).
• Full physical delivery address including postal details.
• Contact mobile telephone and WhatsApp number.
• Email address for order confirmations and digital invoices.

3. Purpose of Processing

Your personal details are used exclusively for legitimate commercial purposes:

1. To process, pack, and physically dispatch your specialty coffee orders.
2. To issue official electronic commercial sales invoices.
3. To coordinate courier logistics with authorized operators (Servientrega, Coordinadora, Envía, DHL Express, FedEx).
4. To deliver real-time order tracking updates and post-purchase customer care.
5. To share notifications regarding limited micro-lot releases only when voluntary opt-in consent is provided.

4. User Rights (Habeas Data)

Under Statutory Law 1581 of 2012, data subjects possess the legal rights to:

• Know, access, update, and rectify their personal data at any time.
• Request proof of the authorization granted to Ikhoffee.
• Be informed about how their data has been handled.
• Revoke consent or request data suppression when no outstanding contractual or legal obligation applies.

5. Request and Claim Procedures

To exercise your privacy rights, please submit a written request with the subject “Habeas Data Request” to ventas@ikhoffee.com. Include your full name, ID number, and a clear description of your inquiry. Ikhoffee will respond within a maximum legal timeframe of fifteen (15) business days.

6. Payment Gateway Security

Our website utilizes high-grade SSL/TLS encryption. All payment transactions are executed through certified third-party payment gateways compliant with PCI-DSS Level 1 standards. Ikhoffee never stores credit card numbers, CVV codes, or banking passwords.